Privacy
Privacy Policy Statement
This statement explains Rellan’s general approach to personal data. A specific Personal Information Collection Statement is also shown at or before each point where personal data is collected.
Our approach
Rellan is designed to help a household plan, coordinate and keep records. Household information can be sensitive. We aim to collect only what is reasonably needed for the stated purpose, keep its use understandable, limit access by role and provide ways to review and correct information.
Personal data we may hold
- Account and contact information, including name, mobile number and email address.
- Household membership, roles and permissions.
- Household routines, schedules, meal preferences, child-related information and approved instructions.
- Helper employment administration, including salary, leave, rest day and document reminder information.
- Receipts, household spending and cash records.
- Messages, confirmations, approvals and support communications.
- Technical and security records needed to operate and protect the service.
How we use personal data
- To provide, personalise and support the Rellan service.
- To understand requests, prepare plans and instructions, maintain records and complete approved follow-up.
- To authenticate users, apply household roles and protect household information.
- To administer early access, subscriptions, customer support and service communications.
- To investigate errors, prevent misuse and improve reliability.
- To meet legal, regulatory and accounting obligations.
Sharing and service providers
We may use service providers for hosting, databases, communications, payment processing, analytics, customer support and model processing. They receive only the information reasonably needed to provide the relevant service and are expected to handle it under appropriate confidentiality and data protection terms. We may also disclose information where required by law or to protect users, the service or others.
Household roles
Access is intended to reflect the role and permissions approved for the household. An employer may have access to household administration and summaries that are not available to a helper. Sensitive actions may require employer approval.
Retention
We keep personal data for as long as reasonably required for the purpose for which it was collected, to provide the service, to maintain required records, to resolve disputes or to meet legal obligations. Retention periods may vary by type of information. Information that is no longer required should be deleted or de-identified where reasonably practicable.
Security
We use administrative, technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure or loss. No internet service can guarantee absolute security. Users should protect their devices and account access and contact us promptly if they believe access has been compromised.
Direct marketing
We do not treat silence or use of the service as consent to direct marketing. Where we seek permission to send marketing communications, the choice will be presented separately. You may withdraw that permission without charge.
Access and correction
You may request access to or correction of personal data held about you, subject to applicable law. See our Data Rights page or contact privacy@hellorellan.com.
Contact
Data Protection Contact
Eagle Court Ventures Limited
Email: privacy@hellorellan.com
Hong Kong