Rellan Terms of Use
These Terms govern your use of hellorellan.com, the 14-day Rellan Experience and any Rellan household service we make available. By activating or using Rellan, you agree to these Terms. Rellan is designed for personal household coordination. If a paid plan is offered later, its price, billing cycle and purchase terms will be shown before you choose to pay.
1. Who may use Rellan
You must be legally capable of entering into a contract and authorised to act for the household account. You are responsible for keeping your account and verified mobile access secure and for activity carried out by people you authorise. If you provide information about a helper, child or another household member, you must have a lawful and fair basis to do so and provide only information reasonably needed for household coordination.
2. The 14-day Rellan Experience
Applying does not guarantee selection or activate a household. The 14-day Rellan Experience begins when the employer completes setup and activates Rellan. Guided setup takes about 10 to 15 minutes. No payment card is required for the Experience, no subscription starts automatically and there is no automatic extension. At the end of 14 days, any available plan and price will be shown before the employer makes a deliberate continue-or-stop decision.
3. How Rellan works
Rellan helps organise household information, plans, instructions, records and follow-through. WhatsApp is the primary service channel where enabled, and features may differ by household or rollout stage. Rellan may use AI to understand requests and prepare suggestions or actions. AI-generated information can be incomplete or wrong, so you should check important details before relying on them. Consequential household actions remain subject to the applicable approval controls. Rellan does not replace legal, medical, accounting, immigration or employment advice.
4. Fees, changes and availability
The 14-day Rellan Experience is not an automatically renewing paid subscription. If paid service is enabled later, the applicable price, billing cycle, cancellation process and any material payment terms will be shown before purchase. We will not impose a new charge without your deliberate agreement. We may maintain or improve Rellan as the service develops and will give reasonable notice where practicable of a material adverse change to a paid service. We aim to keep Rellan available but do not promise uninterrupted or error-free service.
5. Household responsibility and responsible use
The employer remains responsible for household and employment decisions. Proposed consequential instructions are not confirmed until the applicable approval is given. Helper access is limited to role-relevant information, and Rellan is not designed for covert monitoring or helper productivity scoring. You must not use Rellan unlawfully, impersonate another person, gain unauthorised access, interfere with the service, submit malicious code, or direct Rellan to facilitate unsafe, abusive or discriminatory conduct.
6. Privacy, providers and household content
Our Privacy Policy Statement, Personal Information Collection Statement and Data Rights page explain how personal data is collected, used, shared, retained and accessed. Rellan uses service providers for functions such as hosting, databases, communications, analytics, customer support and AI processing. You retain any rights you have in household information and content you provide, and give Rellan permission to host, process, reproduce and transmit it only as reasonably needed to provide, secure and support the service. WhatsApp is a third-party service subject to its own availability and terms; Rellan is independent from WhatsApp and Meta.
7. Stopping and suspension
You may stop using the Rellan Experience at any time. We may suspend or restrict access where reasonably necessary for security, suspected unlawful or abusive use, a material breach of these Terms, legal requirements or a material provider failure. Where practicable, we will explain the reason and what is needed to restore access. When access ends, handling and retention of personal data remains subject to our Privacy Policy Statement, applicable law and legitimate retention requirements.
8. Intellectual property, consumer rights and Hong Kong law
Rellan software, design, branding and service materials belong to Eagle Court Ventures Limited or its licensors. We give you a limited personal right to use the service for your household while access is active. We will provide Rellan with reasonable care and skill and, where a service time is not fixed, within a reasonable time as required by applicable Hong Kong law. Rellan is responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss caused by your misuse, information you know is inaccurate, or events outside our reasonable control, except where Hong Kong law provides otherwise. Nothing in these Terms excludes or restricts any consumer right, remedy or liability that cannot lawfully be excluded or restricted, including liability for fraud or death or personal injury caused by negligence. We may update these Terms to reflect changes to Rellan, our providers or applicable law. Material changes apply prospectively, and we will provide reasonable notice where practicable. We will not use a change to these Terms to impose a new charge without your deliberate agreement. These Terms are governed by the laws of the Hong Kong Special Administrative Region, and the Hong Kong courts have jurisdiction subject to any mandatory rights that apply to you.
Contact
Questions or withdrawal requests may be sent to hello@hellorellan.com. Data-rights requests may be sent to privacy@hellorellan.com.